TSP

Tunstall Service Platform

TSP includes PNC, Tunstall's market leading call handling solution. TSP broadens Tunstall's solution offering beyond call handling and management. It has been designed to support the complex process care providers undertake when accessing, planning and delivering care to vulnerable adults living in the community. In addition to PNC, TSP consists of a number of modules.

Service Manager

Service Manger supports the efficient running of a telecare service, keeping track of the delivery process from end-to-end, and enabling back office and mobile workforce management. Service Manager enables the recording of client outcomes, helping to evaluate the impact of the service.

Field Force Manager

Provides field force management capabilities for deployment teams and optimises time & availability of resources. This includes real-time activity reports providing detailed information on worker activity, location tracking and electronic timesheets. By using Smart Worker Mobile Application Field Force Management also optimizes a workers sequence of events with the ability to captures images and e-signatures as part of the work flow.

Proactive Services

The Proactive Services module enables Tunstall’s Proactive Care service to be planned, delivered and measured

PNC

At the heart of TSP is PNC, our flagship, class leading call handling & alarm management.

Flexible deployment options – Cloud, Managed and On-Premise

Interoperable – with a wide range of protocols. Further integration to 3rd party systems via REST API

Scalable – from small to large deployments, up to one million connections from a single deployment

Easy to use – intuitive user interface specifically designed for operator speed and efficiency

Future proof – IP alarm ready and with data encryption included for the GDPR

Trusted – number one customer choice in the UK, with tailored support and back-up

DMP

Device Management Platform

DMP is a unique cloud based software service developed by Tunstall.

All Digital Hubs and associated peripheral devices deployed in the field are monitored and managed by the Device Management Platform (DMP). The DMP allows operators to check units for regular heartbeats to ensure correct functionality and act if issues our found. The software also creates data logs of usage and monitors performance.

TES

Care co-ordination platform

TES is Installed in over 120 Swedish municipalities enabling the planning and coordination of multi-disaplinery care teams and the Community based care they deliver.

Initially a system for planning, route optimisation and time/activity registration for home care TES now includes capability to manage digital locks and residential access as well as delivering video based social care visiting supporting cases where visual verification is important.

TES consists of a number of modules:

Care Planning

Plan home care visits based on decision using preferred contact persons, travel time and competences as constraints for the planning. Automated (optimsed) planning based on above constraints when weighting different parameters such as staff continuity, efficiency, work distribution. Staff activities, breaks and non-recurrent, non-time critical activities as well as quality and efficiency measures (% of decided time planned, % of staff work time planned)

Activity Tracking & Reporting

Register performed care- and staff activities by mobile or web including proof of location by NFC tags or Bluetooth locks (CareLock). Register planned and unplanned activities as well as deviations including free text notes or spoken notes about the visit/elderly. Compare performed care to planned including follow up quality and deviations and use time registration for billing. TES also includes and in built messaging system to aim collaboration around the individual service users needs.

Video Visiting

TES now includes video visiting capability which has been pioneered in Sweden and is addressing service users who need more contextual care to verify their condition and status. The early results are showing great promise for further service innovation and improved outcomes for the service users, their care teams and families.

Juno

Friends and Family App

Juno is an activity monitoring and wellbeing smartphone app/website that works with Tunstall’s Smarthub system. It provides reassurance and peace of mind for friends and family to enable individuals to continue living independently by tracking movement and activity, quickly alerting loved ones to anything out of the ordinary.

The app is designed for friends, family members or informal carers of individuals living independently. It is suitable for anyone who would like to remotely monitor the wellbeing of an older or vulnerable person or someone living with a long term health condition.

Juno has many benefits:

• It offers peace of mind to individuals living independently that they are being monitored and any unusual activity will be picked up.
• Friends and family members are reassured by being able to remotely check the wellbeing of a loved one using a smartphone app, reducing stress and worry.
• Data allows decisions to be made faster without relying on the account of the end user.
• It reduces the need for intrusive checks by formal or informal carers
• It provides the option to review most recent alert notifications
• It collects wellbeing data to enable informed decision making about the next steps for care.
• It allows users to see who has access to the Juno account and is viewing a loved one’s activity.