Assisted Living Complex Needs

More than 300,000 disabled people are on housing waiting lists across Great Britain and around one in five people with a learning disability live in housing arrangements that need improving.

Moorgate Mill in Blackburn is a development containing 20 apartments for people with complex needs including physical and sensory, learning disabilities, and some with behaviour that challenges.

ATEL and Tunstall have worked together to provide a managed service for the provision of a communications platform, telecare, environmental controls and access control.


Our platform ensures a range of solutions can be integrated to create a unique living environment which helps the individual live safely and independently. Users can benefit from:

  • Telecare sensors which manage risks such as fire, flood, gas leaks or falls
  • Epilepsy sensors which reduce/remove the need for intrusive night-time checks
  • Environmental sensors to control curtains, heating and lighting
  • Access control and automatic door openers
  • Aids to support bathing and toileting
  • Cognition and communication aids
  • Medical and therapeutic products

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Clinical outcomes

Improved outcomes and sustainable change demonstrated at Moorgate Mill include:

  • 24 hour extra care provision for people with complex needs, and personalised care with robust technology can replace residential and nursing home care, providing more choice and control.
  • A significantly improved user experience, enabling freedom, managing risk and enriching lives.
  • Technology enabling increased independence for individuals with behaviours which challenge.

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Economic outcomes

  • Cost effective alternative to traditional residential care for people with complex needs
  • Technology enables personalised care, choice, dignity and control
  • Out of area placements and residential/care home placements can be reduced
  • Not only empowering, the financial benefits of the concept will, it is envisaged, over time allow the council to save around 20% on care and support costs in Blackburn 

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